For the first time businesses and web site visitors can use different languages seamlessly in e-commerce web-based chat
BALTIMORE, March 30 — Velaro, Inc., the developer of the multi-award winning click-to-chat product, today officially unveiled its real-time chat translation feature powered by Google Translate™ translation service. This feature enables the web site visitor and the [...]
In technical support there are generally 3 options for providing the customer support services needed by your customer: Email, Live Chat, and Phone. Each one has its own advantages depending on the nature of your products or services. As a rule of thumb, you should choose the support system(s) that will make your customer most [...]
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More Companies Turning to Click-to-Chat Technology for Customer Satisfaction
BALTIMORE, December 8, 2009 — Velaro, Inc., developer of the multi award-winning live chat product, today announced LG Electronics’ customer service division in the United States has deployed Velaro’s “Click-to-Chat” service. With the addition of Velaro’s Click-to-Chat capability, LG Electronics has gained a number of benefits; [...]
Continue reading about LG Electronics Revs Up Customer Service with Velaro ‘Click to Chat’ Service
As businesses continue to deploy new strategies to get a bigger piece of the online market share, it is becoming increasingly important to use the latest marketing innovations in the most effective manner. Live Chat (aka Live Customer Support) Software is one such innovation of the recent e-commerce boom that enables businesses to engage their [...]
Continue reading about 5 Tips to Effectively Increase Your Conversions with Live Chat Support
LivePerson Inc. (LPSN), the market leader in live customer support solutions, boasting of the most rock solid and feature packed hosted solution has recently launched Live Call feature that enables a website visitor to request a call back with a click of a button.
Interestingly, Live Call seamlessly integrates into the existing agent interface of [...]
LivePerson Inc. recently introduced an innovative feature – A ding is played on the visitor’s end whenever a chat is initiated. This is a nice feature – that alerts your visitors that a chat can be initiated and that they do not take the invitation for granted. If used properly, this can result in [...]
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